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Book Transport

How to book

How to book a trip

A complete guide that matches the real booking flow on the site — from the form to delivery and tracking.

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How to book a trip

You can book without creating an account. Fill in your contact details, route, trip date, and refrigerated vehicle type, then submit. A route price appears when auto-pricing is available, and a deposit may be required to confirm. After submitting you receive a clear trip reference for follow-up.

The journey at a glance

Four stages from request to delivery — full details below.

1

Submit request

Enter pickup, delivery, date, and refrigerated vehicle type.

2

Operations confirm

We review and assign the right vehicle and driver.

3

Track the trip

Monitor shipment status and location in real time.

4

Delivered

Safe handover with a complete trip record.

Booking steps in detail

The same fields and outcomes you will see on the Book Transport page.

  1. Open the booking page

    Choose Book Transport from the menu, or start from the homepage price calculator and continue to complete the request.

    • You do not need an account to submit a request.
    • Registered clients can also book later from the client portal.

  2. Enter your contact details

    These fields are required because they are used for confirmation and tracking.

    • Full name.
    • Egyptian mobile number.
    • Email address.

  3. Set the route, date, and vehicle type

    Complete the route and schedule section exactly as shown on the form.

    • Pickup: governorate then region, or pin the location on the map.
    • Delivery: the same way, with optional extra stops up to 5 locations.
    • Trip date: today or a later date.
    • Refrigerated vehicle type from the available list.
    • Optional notes (temperature, pickup instructions, cargo details).

  4. Review the route price

    When auto-pricing is enabled, the route price appears after you choose destination and vehicle type.

    • The displayed amount is an initial quote, confirmed by customer service when they call you.
    • If no automatic price appears, submit the request and operations will confirm the price manually.
    • Multi-stop routes are calculated from the destination table and the line of travel.

  5. Submit the request

    After reviewing your details, send the request. A security check (reCAPTCHA) may appear first.

    • After submitting you receive a clear trip reference — save it.
    • If no deposit is required, you go straight to the trip tracking page.

  6. Pay the deposit if required

    When a booking deposit is enabled, you are taken to a secure payment page before the trip is confirmed.

    • Choose an available payment gateway and complete the deposit.
    • The trip is not confirmed in the system until payment succeeds.
    • You can track later with the trip reference after payment is complete.

  7. Operations confirm and assign a vehicle

    Operations review the request and assign the right refrigerated vehicle and driver.

    • Customer service may call to confirm the schedule or cargo details.
    • Tracking shows status: awaiting confirmation, awaiting deposit, then assignment and execution.

  8. Track the shipment through to delivery

    On the tracking page, enter the trip reference and the mobile number registered on the request.

    • You will see trip status, route details, and the live map once the driver starts.
    • After delivery the trip record remains available by the same reference, and in the client portal if you are registered.

What you need before booking

  • Full name so we can contact you.
  • A valid Egyptian mobile number — used later with the trip reference for tracking.
  • An email address for confirmations and follow-up.
  • Pickup location (governorate then region, or a map pin).
  • Delivery location — you can add up to 5 extra delivery stops.
  • Trip date (today or a later date).
  • The available refrigerated vehicle type.

Important notes

No account required

Guests can book from the website. An account is optional if you want to manage trips from the client portal.

Quoted price

The route price appears after you choose destination and vehicle type, and is confirmed by customer service when they contact you.

Deposit when enabled

If a booking deposit is enabled, the trip is not confirmed in the system until payment succeeds through the secure gateway.

Trip reference

Save the trip number after submitting — you will need it with the registered mobile number on the tracking page.

Refrigerated vehicle types

Types currently listed on the booking form. Unavailable types appear as coming soon.

Refrigerated tank truck
Refrigerated jumbo truck
Large refrigerated truck (Coming soon)
Freezer tank truck - 18
Freezer jumbo truck - 18

Booking questions

Direct answers to the most common questions while placing a trip request.

Do I need an account to book?
No. You can book directly from the Book Transport page without registering. An account is useful if you want to manage trips and invoices from the client portal.
Which fields are required?
Full name, an Egyptian mobile number, email, pickup location, delivery location, trip date, and refrigerated vehicle type. Notes are optional.
Can I add more than one delivery location?
Yes. You can add extra delivery stops, up to 5 locations on the same request.
Is the displayed price final?
The amount shown is an initial route quote based on destination and vehicle type. Customer service confirms it when they contact you.
When do I pay a deposit?
Only if a deposit is enabled for your trip. In that case the booking is not confirmed until payment succeeds through the secure gateway.
How do I track after booking?
On the tracking page, enter the trip reference and the mobile number registered on the request. The live map appears once the driver starts the trip.

Ready to book refrigerated transport?

Open the booking form now, or contact us if you need help with the route or vehicle type.

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